Payment modernization needs to offer technology and tools that enable banks to conceive, build, test, and deploy new features and capabilities in near real time. No longer painting over cracks, this new approach requires a new foundation. Banking is still built on trust. But in payments, trust is no longer enough.
The modern banking customer, both retail and corporate, expects payments to behave like every other digital experience: real-time, transparent, self-serve, and continuously improving.
Meanwhile, banks must operate in an ever-evolving world of always-on resilience, intensifying risks related to financial crime, regulatory compliance, liquidity, and operational risk, amid more competition and shrinking margins.
And still, most payment stacks remain anchored in technology built for a bygone era.
It is also a statement of why Otoma exists: to help banks regain control of payments and win the next era of relevance by replacing legacy technology plumbing with a modern foundation designed for how payments work now and, importantly, how they will evolve over the next decades. Put simply: Otoma enables banks to compete and win the fight for relevance with the customer.
This manifesto calls for stopping the practice of painting over cracks. To stop “modernizing” by adding yet another layer. To stop accepting months-long timelines for changes your customer demands in days, or even in real time.
From Legacy to Agility: The New Era of Payments Infrastructure and Innovation